Refund & Cancellation Policy

General policy

We review refund requests in good faith and in line with this Policy, our Terms of Service, the nature of the service purchased, and any mandatory law that applies. Some services start incurring time, platform usage, setup, or third-party costs immediately after purchase, which can limit refund availability.

Subscriptions

• You may cancel a recurring subscription at any time before the next renewal date.
• Unless required by law or stated otherwise in writing, cancellation stops future renewals but does not usually create a prorated refund for the current billing period.
• If a billing error caused a duplicate or incorrect charge, contact us promptly so we can investigate and correct it where appropriate.

One-time purchases and project work

• If work has not started and no irreversible setup or third-party costs have been incurred, you may request cancellation and a refund review shortly after purchase.
• Once work has started, time has been allocated, data has been processed, deliverables have been prepared, or third-party fees have been incurred, refunds may be denied in whole or in part.
• If a project is delivered in stages, partial refunds may be limited to any undelivered portion, after deducting work already performed and non-recoverable costs.

Situations that are generally non-refundable

• completed deliverables, consultations, analysis, implementation work, custom development, or support already performed;
• unused time remaining in an active subscription period, unless required by law;
• third-party platform fees, ad spend, domain purchases, hosting charges, payment processing costs, or other external costs that cannot be recovered;
• requests based only on a change of mind after material work has started or been delivered.

Chargebacks and payment disputes

Please contact us before opening a chargeback so we can try to resolve the issue quickly. If a chargeback or payment dispute is opened, we may pause access to services, accounts, deliverables, support, or future work while the dispute is pending.

How to request a refund or cancellation

Please provide enough information for us to locate the order and review the request, such as the payment email, invoice number, date of purchase, and reason for the request.